Services

SAP Recommerce

Give products a second life and drive sustainable growth

Stuck in a linear mindset?

The concept of resale is gaining significant traction. Businesses are recognizing the potential of extending product lifecycles and creating a more circular economy. However, traditional methods of managing resale programs often fall short, leading to missed opportunities and operational inefficiencies. Here’s how these challenges can nudge companies towards a solution like SAP Recommerce:

Limited Resale Channel Integration and Siloed Operations

Traditional methods might rely on manual processes and disconnected systems, making it difficult to integrate seamlessly with existing sales channels and inventory management systems.

Customer Acquisition and Marketing Challenges

Traditional marketing methods might not be optimized to attract resale customers, hindering program growth and brand awareness.

Limited Customer Insights and Program Performance Measurement

Understanding customer behavior and program effectiveness is essential for optimization. Traditional methods might lack reporting functionalities and make it difficult to track metrics like conversions, customer satisfaction, and program profitability.

Scalability Challenges and Manual Workload for Resale Operations

Traditional methods might rely heavily on manual processes for product intake, refurbishment, and order fulfillment, hindering scalability, and increasing operational costs as the resale program grows.

Inefficient Product Grading and Pricing Strategies

Traditional methods might lack tools for product inspection, grading, and dynamic pricing, leading to underpricing or customer dissatisfaction with product condition.

Delayed and Friction-Filled Customer Return and Exchange Processes

A seamless return and exchange experience is crucial for fostering customer trust in resale programs. Traditional methods might have complex return procedures or limited options for exchanging pre-owned items, leading to customer frustration and reduced participation.

Create a circular economy and unlock revenue streams

AP Recommerce empowers businesses to transform their resale operations

Integrations and Streamlined Operations

Break down silos and establish seamless communication between your resale channels (online store, physical stores) and existing inventory management systems. SAP Recommerce centralizes product data and automates workflows, ensuring efficient order fulfillment and a cohesive customer experience across all touchpoints.

AI-Powered Product Inspection, Grading, and Pricing

Ensure accurate valuations and consistent product descriptions. SAP Recommerce utilizes AI functionalities to automate product grading based on pre-defined criteria. This eliminates subjectivity and establishes consistent pricing strategies that optimize profitability while attracting customers.

Targeted Resale Marketing and Customer Acquisition

Reach new audiences actively seeking pre-owned products. The platform provides tools for developing targeted marketing campaigns across various channels to attract resale customers and build brand awareness for your resale program.

Convenient Customer Returns and Exchanges

Foster trust and encourage participation with a user-friendly return and exchange process. SAP Recommerce streamlines returns and exchanges for pre-owned products, ensuring customer satisfaction and repeat business.

Advanced Customer Insights and Measurement

Gain data-driven insights to optimize your program. The platform provides comprehensive reporting functionalities that track key metrics like conversion rates, customer satisfaction, and program profitability. This empowers you to make informed decisions and continuously improve your resale strategy.

Automated Resale Operations and Scalable Workflows

Reduce manual workload and ensure efficient program growth. SAP Recommerce automates core resale operations such as product intake, refurbishment processes, and order fulfillment. This minimizes human error, reduces operational costs, and empowers you to scale your program effectively.

Robust Compliance Management and Data Security

Navigate evolving regulations with confidence. The platform offers functionalities to ensure compliance with product safety standards and data privacy regulations like GDPR and CCPA. This protects your customers and your brand reputation.

Seamless Third-Party Integration and Ecosystem Flexibility

Connect SAP Recommerce effortlessly with your existing business ecosystem. The platform integrates seamlessly with third-party logistics providers, payment gateways, and other relevant applications. This ensures data flows smoothly and empowers you to leverage your technology stack to its full potential.

Why should you
choose iQuantM?

The world of resale is booming, offering businesses a unique opportunity to create new revenue streams, enhance brand loyalty, and contribute to a circular economy. Here’s why iQuantM is the ideal partner to guide you on your SAP Recommerce journey.

Deep SAP Recommerce Expertise

Our team consists of seasoned professionals with in-depth knowledge of SAP Recommerce functionalities. We understand the intricacies of the platform and can configure it to perfectly match your unique product range, business model, and resale goals.

Resale Strategy and Program Design

We collaborate with you to develop a comprehensive resale strategy that aligns with your overall sustainability and business objectives. Our experts will design a customized program within SAP Recommerce, encompassing product selection criteria, grading standards, and competitive pricing strategies.

Omnichannel Integration and Customer Journey Mapping

Craft a seamless resale experience across all touchpoints. iQuantM specialists will configure SAP Recommerce to integrate effortlessly with your existing sales channels (online store, physical stores) and marketing automation tools. We will also help you map the ideal customer journey for resale customers, ensuring a smooth and engaging experience.

Targeted Resale Marketing and Customer Acquisition Campaigns

 Develop targeted marketing campaigns to reach new customer segments interested in pre-owned products. Leveraging our marketing expertise and SAP Recommerce functionalities, we will create data-driven campaigns across various channels to attract resale customers and build brand awareness for your program.

Automated Resale Operations and Workflow Optimization

Streamline your resale operations and reduce manual workload. Our team will configure workflows within SAP Recommerce to automate core tasks such as product intake, grading, pricing, and order fulfillment. This ensures efficiency, minimizes errors, and empowers you to scale your program effectively.

Advanced Reporting and Data-Driven Program Optimization

Gain actionable insights to continuously improve your resale program. iQuantM specialists will configure SAP Recommerce to provide in-depth analytics on key metrics like conversion rates, customer satisfaction, and program profitability. We will help you translate this data into actionable insights to optimize pricing strategies, marketing campaigns, and the overall customer experience.

Resale Compliance Management and Data Security Expertise

iQuantM specializes in implementing robust compliance measures within SAP Recommerce. We ensure your program adheres to evolving product safety standards and data privacy regulations like GDPR and CCPA, fostering trust with your customers and safeguarding your brand reputation.

Change Management and User Adoption Support

iQuantM develops a tailored change management strategy to ensure your teams embrace the platform. We provide comprehensive training programs and ongoing support to empower your team to leverage SAP Recommerce effectively across all aspects of your resale program.

Ongoing Partnership and Strategic Guidance

iQuantM provides ongoing support to ensure your SAP Recommerce program stays aligned with your evolving business needs and the ever-changing resale landscape. We partner with you to continually refine your resale strategy, operations, and marketing tactics, maximizing the return on your investment in SAP Recommerce.

Empower a circular economy with SAP Recommerce

Choosing iQuantM as your SAP Recommerce partner empowers you with the expertise, experience, and ongoing support you need to create a successful resale program.  

Together, we can help you unlock new revenue streams, enhance customer loyalty, and contribute to a more sustainable future.

Contact us

Partner with us for
SAP & AI Solutions

We’re happy to answer any questions you may have and help you determine how we can best fulfil your requirements.

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What happens next?
1

We schedule an introductory call 

2

We complete consulting sessions

3

We prepare a proposal 

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