SAP Customer Identity and Access Management

Enable frictionless identity and access for your customers

Juggling Identities? 

Businesses struggle to manage customer identities effectively, leading to security vulnerabilities, frustrating customer experiences, and missed opportunities. Here’s how these challenges can nudge companies towards a comprehensive solution like SAP Customer Identity and Access Management (CIAM):

Fragmented Identity Management and Siloed Data

Customer data often resides in disparate systems, making it difficult to create a unified customer profile. Traditional methods might struggle to consolidate login credentials and registration data across various applications and websites, hindering a holistic customer identify view.

Inconsistent Customer Login Experiences

Customers today expect a seamless login experience across all touchpoints. Inconsistent login processes with different usernames and passwords for various applications can lead to customer frustration and cart abandonment.

Limited Social Login Integration and Password Management Challenges

Customers increasingly prefer to log in using social media credentials. Traditional methods might not integrate with social login providers, and managing multiple passwords across various platforms can be cumbersome for customers.

Limited Customer Self-Service Options

Empowering customers to manage their own profiles and preferences is crucial. Traditional methods might lack features for self-service password resets, account updates, or preference management, requiring customer support intervention and hindering the customer experience.

Ineffective Customer Onboarding and Registration

A smooth onboarding process is essential for fostering customer loyalty. Traditional methods might have complex registration processes or require customers to create separate accounts for different applications, leading to customer churn.

Inefficient Marketing Segmentation and Personalization

A unified customer profile is essential for targeted marketing campaigns. Traditional methods might not provide a consolidated view of customer behavior and preferences across touchpoints, hindering effective marketing segmentation and personalization efforts.

Unify, Secure, Personalize

SAP Customer Identity and Access Management empowers businesses to provide a secure and personalized experience across all customer touchpoints

Unified Customer Identity and Tracking Across Touchpoints

Break down data silos and create a single, persistent customer profile. SAP CIAM consolidates customer data from various sources (CRM, loyalty programs, social media) into a unified profile. This empowers you to understand customer behavior, preferences, and interactions across all touchpoints.

Seamless Customer Login and Single Sign-On (SSO)

Provide a frictionless login experience and eliminate password fatigue. SAP CIAM offers Single Sign-On (SSO) functionality, allowing customers to access all your applications and platforms with a single set of credentials. This streamlines the login process and reduces customer frustration.

Advanced Customer Registration and Onboarding

Streamline the customer journey from initial interaction to brand advocate. SAP CIAM provides self-service registration tools, empowering customers to create accounts and personalize their profiles independently. This promotes faster onboarding and a more positive first impression.

Robust & Friendly Customer Self-Service Options

Empower customers to manage their accounts independently. SAP CIAM offers features like self-service password resets, profile updates, and preference management. This reduces reliance on customer support and fosters customer ownership of their data.

Granular Access Control and Permissions

Ensure secure access to data and applications based on user roles and permissions. SAP CIAM provides granular access control functionalities, allowing you to define access levels for different user groups and applications. This enhances data security and minimizes the risk of unauthorized access.

Multi-Factor Authentication (MFA) and Security

Protect customer data and ensure regulatory compliance. SAP CIAM offers robust security features, including Multi-Factor Authentication (MFA) and support for industry-standard security protocols. This mitigates security threats and fosters trust with your customers.

Social Login Integration and Identity Federation

Offer customers the convenience of logging in with social media credentials. SAP CIAM seamlessly integrates with various social login providers, allowing customers to access your platforms using their existing social media accounts. This simplifies login and streamlines the customer journey.

Advanced Customer Consent and Privacy Compliance

Navigate the evolving landscape of data privacy regulations with confidence. SAP CIAM provides comprehensive consent management functionalities, allowing you to obtain customer consent for data collection and usage in accordance with regulations like GDPR and CCPA. This fosters transparency and builds trust with your customers.

Why should you
choose iQuantM?

While SAP Customer Identity and Access Management (CIAM) offers powerful functionalities to managing customer identities securely and efficiently, optimizing its potential for your business requires expertise and a proven track record. Here’s why iQuantM is the ideal choice to guide you on your SAP CIAM journey

Deep SAP Customer Identity and Access Management (CIAM) Expertise

Our team consists of seasoned professionals with in-depth knowledge of SAP CIAM functionalities. We understand the intricacies of the platform and can configure it to perfectly match your unique customer identity landscape and security requirements.

Customer Identity Strategy and Access Governance Framework Development

We collaborate with you to develop a comprehensive customer identity strategy that aligns with your overall business objectives. Our experts will design a robust access governance framework within SAP CIAM, ensuring secure access control and compliance with data privacy regulations.

Customer Journey Mapping and Service Process Optimization

We collaborate with you to map your customer journey and identify areas for improvement. We then leverage SAP Service Cloud to streamline your service processes, automate workflows, and empower agents to resolve issues efficiently at every touchpoint.

Seamless Integration with Existing Systems and Applications

Ensure SAP CIAM integrates effortlessly with your CRM, marketing automation platform, and other critical business systems. Our team possesses the expertise to establish secure connections, enabling data flow and unified customer identity management across your IT ecosystem.

User Onboarding and Self-Service Implementation

Streamline the customer journey from initial registration to ongoing account management. iQuantM specialists will configure SAP CIAM to provide a user-friendly self-service portal, empowering customers to register, manage profiles, and reset passwords independently.

Performance Management and Coaching Expertise

We partner with you to establish key performance indicators (KPIs) tailored to your service goals. iQuantM utilizes SAP Service Cloud's analytics to track performance metrics, identify areas for improvement, and develop targeted coaching programs to empower your service team for excellence.

Social Login Integration and Multi-Factor Authentication (MFA) Configuration

 Offer customers the convenience of social logins while prioritizing security. Our experts will seamlessly integrate SAP CIAM with social login providers and configure Multi-Factor Authentication (MFA) to add an extra layer of security to customer logins.

Advanced Customer Consent Management and Privacy Compliance Strategy

Navigate the complexities of data privacy regulations with confidence. iQuantM specializes in implementing robust consent management functionalities within SAP CIAM. We ensure your customer identity management practices adhere to evolving regulations like GDPR and CCPA, fostering trust and transparency with your customers.

Change Management and User Adoption Support

Successful platform adoption is critical for maximizing the value of SAP CIAM. iQuantM develops a tailored change management strategy to ensure your teams embrace the platform. We provide comprehensive training programs and ongoing support to empower your team to leverage SAP CIAM effectively.

Performance Monitoring and Security Optimization

Proactively identify and address potential security threats. iQuantM specialists will configure SAP CIAM for continuous performance monitoring and security audits. We partner with you to maintain a secure customer identity management environment and optimize platform performance for optimal user experience.

Ongoing Support and Strategic Guidance

Our commitment extends beyond implementation. iQuantM provides ongoing support to ensure your SAP CIAM stays aligned with your evolving business needs and security landscape. We partner with you to continually refine your customer identity strategy, access controls, and self-service options, maximizing the return on your investment in SAP CIAM.

Build trust from login to loyalty

Choosing iQuantM as your SAP Customer Identity and Access Management partner empowers you with the expertise, experience, and ongoing support you need to create a secure and customer-centric identity management environment.

Let us help you  build trust, streamline customer journeys, and achieve your digital transformation goals. 

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We’re happy to answer any questions you may have and help you determine how we can best fulfil your requirements.

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