Services

SAP Customer Data Platform

Get a unified view of your customers and make smarter decisions

Struggling to Unify Customer Data?

Understanding your customers is key to success. Traditional methods of managing customer data often fall short, leading to a fragmented view of your audience and hindering marketing efforts. Here’s how these challenges can nudge companies towards a comprehensive solution like SAP Customer Data Platform (CDP): 

Scattered Data Silos and Disconnected Systems

Customer data often resides in disparate systems like CRM, marketing automation platforms, loyalty programs, and website analytics. This fragmented data landscape makes it difficult to gain a holistic view of your customers and their interactions.

Inconsistent Customer Journeys and Personalized Experiences

Customers today expect consistent and personalized experiences across all touchpoints. Fragmented data makes it difficult to deliver a unified journey, leading to customer frustration and missed opportunities.

Limited Data Activation and Marketing Automation Capabilities

Turning customer data into actionable insights is crucial for successful marketing campaigns. Traditional methods might lack the functionalities to activate customer data across various marketing channels and automate personalized marketing efforts.

Limited Customer Segmentation and Targeting Capabilities

Traditional marketing methods might struggle to create precise customer segments based on a unified view of behavior, preferences, and demographics. This hinders targeted marketing campaigns and reduces campaign effectiveness.

Omnichannel Marketing Challenges and Inconsistent Data Collection

 Reaching customers across various channels (email, social media, mobile apps) requires consistent data collection and management. Traditional methods might struggle to capture and unify customer data from omnichannel interactions.

Ineffective Measurement and Attribution of Marketing ROI

Demonstrating the effectiveness of marketing campaigns requires accurate measurement and attribution of results. Traditional methods might make it difficult to track the true impact of marketing efforts across different channels and touchpoints.

Unify, Analyze, Personalize

SAP Customer Data Platform (CDP) empowers businesses to bridge the data gap and transform customer interactions

Unified Customer Profiles

Break down data silos and create a unified view of your customers. SAP CDP centralizes customer data from diverse sources (CRM, marketing automation, website analytics) into a single, persistent customer profile. This holistic view empowers you to understand customer behavior, preferences, and buying journeys across all touchpoints.

Advanced Customer Segmentation

Leverage rich customer data to segment your audience with unparalleled precision. SAP CDP allows you to create targeted segments based on demographics, behavior, purchase history, and online interactions. This granular segmentation ensures your marketing messages resonate with the right customers at the right time.

Customer Journey Orchestration

Deliver a seamless and personalized customer experience across all channels. SAP CDP facilitates the orchestration of customer journeys, ensuring consistent branding, messaging, and offers regardless of whether customers interact with you via email, social media, mobile app, or your website.

Customer Data Management

Gain valuable insights from customer data in real-time. SAP CDP empowers you to activate these insights instantly, triggering personalized marketing campaigns and recommendations across various channels. This real-time responsiveness fosters customer engagement and drives conversions.

Customer Data Privacy and Compliance

Navigate evolving data privacy regulations with confidence. SAP CDP offers robust data governance functionalities, ensuring compliance with regulations like GDPR and CCPA. You can build trust with your customers by demonstrating your commitment to data privacy and security.

Integrations with Marketing Technologies

Connect SAP CDP effortlessly with your existing marketing ecosystem. The platform integrates seamlessly with marketing automation tools, email service providers, and other crucial marketing technologies. This streamlines data flow and empowers you to leverage your marketing stack to its full potential.

Advanced Customer Data Analytics and Attribution

Gain deeper insights into customer behavior and measure the effectiveness of your marketing campaigns. SAP CDP provides comprehensive analytics tools, allowing you to track key metrics like customer acquisition costs, campaign ROI, and customer lifetime value. This data-driven approach empowers you to optimize marketing spend and maximize campaign performance.

Machine Learning and AI-Powered Personalization

While SAP Customer Data Platform (CDP) offers powerful functionalities to unify customer data and use it for personalized marketing, optimizing its potential for your business requires expertise and a proven track record.

Why should you
choose iQuantM?

While SAP Service Cloud offers powerful functionalities to deliver exceptional customer services, optimizing its potential for your business requires expertise and experience. Here’s why iQuantM is the ideal choice to guide you on your SAP Service Cloud journey

Deep SAP Customer Data Platform Expertise

 Our team consists of seasoned professionals with in-depth knowledge of SAP CDP functionalities. We understand the intricacies of the platform and can configure it to perfectly match your unique customer data landscape and marketing goals.

Customer Data Strategy and Architecture Development

We collaborate with you to develop a comprehensive customer data strategy that aligns with your overall marketing objectives. Our experts will design a robust data architecture within SAP CDP to ensure efficient data collection, management, and utilization.

Data Governance and Privacy Compliance Implementation

Navigate the complexities of data privacy regulations with confidence. iQuantM specializes in implementing robust data governance practices within SAP CDP. We ensure your customer data adheres to evolving regulations like GDPR and CCPA, fostering trust and transparency with your customers.

Omnichannel Data Integration and Customer Journey Mapping

We help you establish seamless data integration across all your customer touchpoints (website, mobile app, social media, CRM, marketing automation platform). This unified data stream empowers you to map customer journeys and identify areas for personalization and engagement.

Advanced Segmentation and Targeting Playbook Development

Unlock the power of customer segmentation with SAP CDP. iQuantM specialists will collaborate with you to develop a data-driven segmentation playbook, allowing you to create highly targeted audience segments for maximized marketing campaign effectiveness.

Personalization Strategy and Campaign Management

Craft personalized marketing experiences that resonate with your customers. iQuantM specialists will help you leverage SAP CDP's capabilities to design personalized campaigns, content, and product recommendations across various channels, driving engagement and conversions.

Marketing Measurement and Attribution Expertise

Go beyond campaign views and clicks. iQuantM specialists will configure SAP CDP to provide advanced marketing analytics. This empowers you to track key metrics like customer lifetime value, marketing ROI, and accurately attribute campaign performance across different touchpoints.

Change Management and User Adoption Support

Successful platform adoption is critical for maximizing the value of SAP CDP. iQuantM develops a tailored change management strategy to ensure your marketing team embraces the platform. We provide comprehensive training programs and ongoing support to empower your team to leverage SAP CDP effectively.

Ongoing Optimization and Continuous Improvement

 Our commitment extends beyond implementation. iQuantM provides ongoing support to ensure your SAP CDP stays aligned with your evolving marketing needs. We partner with you to continually optimize data collection, segmentation strategies, and personalization tactics, maximizing the return on your investment in SAP CDP.

Understand the story of every customer

Choosing iQuantM as your SAP Customer Data Platform partner empowers you with the  expertise, experience, and ongoing support you need to unlock the full potential of customer data.   

Let us help you  transform your marketing strategy, personalize customer experiences, and achieve  sustainable  business growth. 

 

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We schedule an introductory call 

2

We complete consulting sessions

3

We prepare a proposal 

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