Recent studies suggest that enterprises that have a good application managed service strategy, reduce their total IT maintenance cost by up to 50%. As part of iQuantM’s EiE Program, we are committed to help our customers prevent and scale down their current production issues to a very minimal state to establish a smooth business as usual experience with SAP applications and managed services.
Quality means doing it right when no one is looking - Henry Ford.
Try it, before you buy it!
Regular brainstorming internal KT sessions to enable consultants to better understand customer system landscape to provide better services.
Jam and collaborate with our CoE team on the latest sap innovation and updates.
Carry forward unused hours month on month.
For every ticket to maintain consistency & improve services.
Transparent & honest communications through daily status updates to keep customers informed at all times.
We honor the SLA clock.
Quick turnaround delivered using knowledge base articles.
Our team goes through an initial and periodic rigorous verification checks, before and after subjected to customer data to maintain a high standard of data integrity and IP protection.
Preventive maintenance support for the IT landscape with periodic system health check dashboards.
iQuantM’s 4 engagement models are sure to help your intelligent enterprise tackle and avoid issues while ensuring business continuity with SAP Application and Consulting services.
| Feature | iQ360° | iQ270° | iQ180° | iQ90° |
|---|---|---|---|---|
|
SLA Driven Incident Management |
✔️ |
✔️ |
✔️ |
✔️ |
|
Customer Driven Priority Settings |
✔️ |
✔️ |
✔️ |
✔️ |
|
Individual Issue SPOC |
✔️ |
✔️ |
✔️ |
✔️ |
|
Business Continuity Manager |
✔️ |
✔️ |
✔️ |
|
|
Dedicated Onsite Support |
✔️ |
✔️ |
|
|
|
Dedicated Offshore Support Team |
✔️ |
|
✔️ |
|
|
Shared Offshore Support |
|
✔️ |
|
✔️ |
|
24x7 Business Continuity Support |
✔️ |
✔️ |
|
|
|
Freemium Services for accumulated Unused Hours |
|
|
✔️ |
✔️ |
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