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Retail

By end of 2020

Customers will have managed 85% of their relationships online.

SAP provides an integrated suite of applications, intelligent technologies, & a digital platform for retailers to pursue innovative business models and deliver relevant personalized customer experiences anywhere, anytime.
73% of shoppers agree that it’s important for a retailer to give them the flexibility to control how their personal information is used to tailor their experience. Even when people love a company or product, 59% will walk away after several bad experiences, and 17% will walk away after just one bad experience.

99%

Retail companies in the Forbes Global 2000 are SAP customers

>13,400

Retail manufacturers in 121 countries innovate with SAP solutions

91%

 Year-over-year increase in retention rates among retailers with omni-channel strategy

85%

Shoppers value strong customer service support, leaving brand performance desired

Business challenges in retail industries

Disjointed merchandising planning

Relevant and timely promotions to customers

Disparate business functions

Customer demand and inventory reconciliation

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Agile, data-driven, and focused on experiences? - The Responsive Retailer

Download the Oxford Economics study here

Business values with SAP solutions

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Assign inventory functions to store personnel to optimize on-shelf availability
Merchandising seamlessly delivers new and relevant assortments from real-time customer insights
Deliver a personalized shopping experience and rapid checkout for each customer with an integrated POS
Optimize supply chain and inventory levels with real-time visibility and integrated planning and execution
Optimize personnel deployment by having the right people in the store at the right time with efficient workforce scheduling
Store and channel operations increases margin and customer satisfaction with efficient service matching customer needs

How SAP can help Experience Intelligent Enterprise

  • Single Customer View - Deliver personalized experiences across the entire customer journey with complete insight.
  • Consent-Based Marketing - Recognize customers during every interaction, while complying with consent-based marketing practices.
  • Marketing Execution - Gain visibility and control of the entire closed-loop marketing process to increase ROI.

  • Merchandising Intelligence - Leverage sales data and use insights to analyze merchandising performance to improve the profitability of merchandising decisions
  • Product Design and Development - Optimize private label development with visibility into work in progress with SAP solutions.
  • Master Data Management for Merchandising - Centralize master data management for merchandising to improve productivity with real-time insight.
  • Merchandise and Assortment Planning - Achieve corporate goals by creating profitable merchandise, channel, and assortment plans.
  • Pricing and Promotions - Optimize omnichannel pricing and promotions throughout the product lifecycle across every channel.

  • Source and Contract - Reduce risk and cost by increasing efficiencies with integrated sourcing and contract management.
  • Supplier and Risk Management - Reduce costs and increase savings opportunities and sourcing efficiency.
  • Merchandise Buying - Get the right products for the best price with effective procurement processes and controls.
  • Indirect Buying - Improve operational efficiency and source determination for indirect buying of goods and services.
  • Invoice and Pay - Integrate invoice processing and accounts payables for fast and reliable invoice management.

  • Warehouse Management - Improve warehouse management with optimized planning and automated processes.
  • Transportation Management - Reduce costs and improve service with streamlined transportation management processes.
  • Forecasting, Allocation, and Replenishment - Meet shopper demand and optimize costs with data-driven allocation and replenishment plans.
  • Omnichannel Inventory and Order Response - Manage your inventory across distributed locations to fulfill demand from anywhere.
  • Yard Logistics - Boost customer satisfaction and lower operations costs by significantly improving yard productivity.

  • Commerce Management and Personalization -Drive your business strategy and win with an industry-leading omnichannel commerce platform.
  • Retail Store Management -Attract customers by blending online and physical experiences with new technologies.
  • Omnichannel Sales Order Management -Buy anywhere and fulfill anywhere by optimizing omnichannel sales order management.
  • Customer Service - Deliver an omnichannel customer service experience to exceed customers’ expectations
  • Customer Experience Management - Manage your customers' experience across the entire engagement cycle.

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