By end of 2020

Customers will have managed 85% of their relationships online.

SAP provides an integrated suite of applications, intelligent technologies, & a digital platform for retailers to pursue innovative business models and deliver relevant personalized customer experiences anywhere, anytime.

73% of shoppers agree that it’s important for a retailer to give them the flexibility to control how their personal information is used to tailor their experience. Even when people love a company or product, 59% will walk away after several bad experiences, and 17% will walk away after just one bad experience.


Retail companies in the Forbes Global 2000 are SAP customers


Retail manufacturers in 121 countries innovate with SAP solutions


 Year-over-year increase in retention rates among retailers with omni-channel strategy


Shoppers value strong customer service support, leaving brand performance desired

Business challenges in retail industries

Disjointed merchandising planning

Relevant and timely promotions to customers

Disparate business functions

Customer demand and inventory reconciliation

Agile, data-driven, and focused on experiences? - The Responsive Retailer

Download the Oxford Economics study here

Business values with SAP solutions

Deliver a personalized shopping experience and rapid checkout for each customer with an integrated POS
Optimize supply chain and inventory levels with real-time visibility and integrated planning and execution
Optimize personnel deployment by having the right people in the store at the right time with efficient workforce scheduling
Store and channel operations increases margin and customer satisfaction with efficient service matching customer needs

How SAP can help Experience Intelligent Enterprise

Are you future ready with SAP S/4HANA for your Enterprise?