Customers will have managed 85% of their relationships online.
SAP provides an integrated suite of applications, intelligent technologies, & a digital platform for retailers to pursue innovative business models and deliver relevant personalized customer experiences anywhere, anytime.
73% of shoppers agree that it’s important for a retailer to give them the flexibility to control how their personal information is used to tailor their experience. Even when people love a company or product, 59% will walk away after several bad experiences, and 17% will walk away after just one bad experience.
Retail companies in the Forbes Global 2000 are SAP customers
Retail manufacturers in 121 countries innovate with SAP solutions
Year-over-year increase in retention rates among retailers with omni-channel strategy
Shoppers value strong customer service support, leaving brand performance desired