IT Service Management (ITSM) is an elaborate application which you can use to track, capture, build and assign a separate repository to resolve problems happening on a regular basis. The end-user will be in a position to search it. Leverage ITSM to capture problems, incidents, Change requests for Assets related to IT Software and Hardware.
We have paramount experience in SAP Solution Manager® since the time it was released. We have been able to get proper experience to help out all our clients through state-of-the-art, integrated models to manage ITSM and ChaRM functionalities.
We have experience serving our clients on different portals such as Problem Management, Incident management, Change Request Management and Service Request Management. We are here to offer better solutions for our clients through faster implementation. With the ChaRM functionality, the IT organisation will be able to adapt to functional and different changes that runs on SAP SolMan. This would provide the IT organization with transparency and clarity.
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SAP ChaRM is one among the most commonly used tool delivered along with SAP Solution Manager to manage various activities which we perform while changing from design to testing to final promotion to production system.
IT Service Management (ITSM) is an app Solution Manager (SolMan) that we utilise to track, capture, build and assign a wide range of resolutions for problems end-users face.
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