Impact of COVID-19 on the Retail industry

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retail industry challenges

During the early weeks of the COVID-19 pandemic, we were familiar with media houses broadcasting long queues and empty supermarket shelves. We would’ve endured panic buying and hoarding, which would’ve provided a notion of crisis around the retail industry.

All these effects would have both long-term and short-term impacts. There has been a massive demand in the food retailing sector. A statistic by Kantar shows that people create nearly 503 million meals every week in their homes. It led to inflation in a few supply chains since demand peaks got rid of supply systems.

On the other side, the non-food retailing industry experienced a massive backlash unless these businesses had a candid online presence. Many clothing retailers went on to open online operations, but they had to pause them to ensure safe operations.

Food retailers have to put significant effort into expanding their internet operations. People faced scarcity regarding home delivery since the delivery men or women were kept busy round the clock.

What do the statistics say?

The retail industry plays a crucial role in the UK economy. It comprises nearly 5.1% of the UK GDP. The public health response and the coronavirus (COVID-19) pandemic have brought huge market impacts on the UK and global economies.

Also, SAP ERP For Retail Industry has faced threats from social distancing and lockdown restrictions. All these have led to many changes in how we consume goods and services.

Around 17.2 million UK consumers would permanently change their shopping habits through SAP Retail ERP Software.

The current scenario

A few retail areas are doing better than others. As of 2023, according to research, the total retail sales volumes went down by 1.9% compared to 2019. The consumer retail sector’s impact has been tremendous, with fuel and clothing sales falling to 21.5%. On the other hand, online sales have been extremely high, skyrocketing up to 33.9%.

Insights are pointing out from timely card transactions that England’s second and third lockdowns imposed were similar and less than the first lockdown.

Overall, sales in Great Britain are recovering slowly and steadily due to SAP Implementation for Retail Industry.

Retail Industry solutions

Why do you need SAP Retail ERP Software for your retail business?

For the retail industry to bounce back, it needs the best SAP Implementation for Retail Industry in the UK.

Whether small, medium or large, the modern retail business needs a large amount of documentation. You would be generating and utilising tonnes of data in the process.

Also, You can integrate your data and processes under a single roof with the right SAP Retail Industry ERP Software Solutions.

You can manage every activity from finance to budgeting to project management without hassle. SAP Business Solutions for Retail Industry manages Sales and Payment Booking, Payment Integration and Functionalities mapping in a single place.

Top Benefits of SAP Retail ERP Software

1. Increased efficiency and productivity

With the help of Retail ERP Software, companies can increase their efficiency and productivity. Businesses can automate their processes and improve their output by implementing new software and hardware. In many cases, this leads to a significant increase in efficiency and cost reduction.

2. Enhanced customer service

The way businesses interact with their customers is constantly evolving. Companies are always looking for new and innovative ways to improve customer service to keep up with the competition. One way that businesses are enhancing customer service is by using chatbots.

Chatbots are computer programs that can mimic human conversation. They are used to communicate with customers through messaging platforms, such as Facebook Messenger and WhatsApp. Chatbots can handle various customer inquiries, including product inquiries, order status updates, and customer service issues.

Also, SAP ERP Implementation for Retail can help businesses reduce customer service costs and improve customer satisfaction. They can also help businesses respond to customer inquiries more quickly. Chatbots are an excellent way for businesses to provide customer service that is fast, efficient, and personal.

3. More accurate inventory management

There are several benefits of accurate inventory management. One of the most important benefits is that it can help a business improve its profits. By having accurate inventory records, a business can more easily identify products selling well and those not. This information can decide what products to order more of and which to discontinue.

Another benefit of accurate inventory management is that it can help a business avoid stockouts.

Accurate inventory management can also help a business save money. It is because businesses can order products in bulk, which can result in lower shipping costs. In addition, businesses can avoid the cost of having to rush to order products when they run out.

Overall, accurate inventory management is an essential aspect of a successful business. A business can improve its profits, avoid stockouts, and save money by implementing accurate inventory practices.

4. Reduced costs and improved margins

As a business owner, you’re always looking for ways to reduce costs and improve margins. One way to do that is to outsource some of your operations to a third-party vendor. By doing so, you can reduce your overhead costs and improve your margins.

Several third-party vendors out there can help you with your operations. You can find vendors who can help you with everything from billing and customer service to marketing and product development.

When selecting a third-party vendor, be sure to do your research. Make sure to compare prices and read reviews from other business owners. By doing so, you can be sure to find the right vendor for your business.

5. Greater visibility into operations

The company has made its internal reports publicly available to provide its clients with even greater transparency into its operations. It will allow clients to see how their money is being spent and how the company is performing. Additionally, the company has hired a new Chief Compliance Officer to ensure its operations comply with all relevant regulations.

To conclude

SAP Retail offers many benefits, including improved inventory management, streamlined order processing, and enhanced customer service. In addition, SAP Retail can help you reduce costs and boost profits. If you’re considering implementing this software, carefully weigh the pros and cons to determine whether it’s the right solution for your business.

Contact iQuantM, an SAP Implementation partner for Retail Industry in the UK, for more details if you are looking for SAP Implementation Services for Retail Industry in the UK.


From managing finance to project management to budgeting, it’s simple to manage every activity when you have a Retail ERP Software.

These are the modules found in SAP Retail ERP:
• Retail Purchase Management
• Warehouse Management
• Logistics Management
• Sales Management
• Accounts Management
• Inventory Management
• Taxation Management
• Supply Chain and Vendor Management
• Retail Outlet Management

These are the modules available in SAP Retail ERP Software:

  • Self-service and Commerce technologies
  • Online and offline stores
  • Distributed fulfillment and order management
  • Supply chain automation and collaboration
  • AI-oriented content management and personalized marketing
  • Cloud-based workforce enablement and hiring
  • Network edge, infrastructure and IoT for stores
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